App Support and FAQ’s

Video Tutorials

Have a support question about one of our iOS apps?

Check the FAQ’s below. If your question is not answered, please contact us!

Frequently Asked Questions

My microphone no longer works after I update to iOS7.

This issue is related to a privacy settings change in iOS7. You must now give permission to each app to use the microphone.

To fix it, tap the settings icon and look for the word “Privacy” on the left pane.  Once you select it, you will see a list on the right side of the screen.  The last item in the list is “Microphone”.  Once you select it, you will see a list of every installed app that uses the microphone.  To give permission for an app to use the microphone, slide the switch to the right until it turns partially green.

You now will be able to use the microphone within the app.

My screen is blank after I launch the app.

This issue is an intermittent problem with iOS6. If an app is opened and then closed prior to it finishing its launch, it can get into a loop with the screen remains blank.

To fix it, just double tap the home button.  At the bottom of your screen, you will see all the apps that are open.  TAP and HOLD the app icon until you see a minus sign on the app icon.  Tap on the minus sign to close the app.

You now will be able to launch the app properly.

I can’t hear any sound.

First check what you have the slide switch on the iPad set to. Open the settings apps and go to: Settings>General>Use Side Switch to:

If you have MUTE SYSTEM SOUNDS selected, the switch on the side of the iPad above the volume rocker will mute system sounds when it in the down position. Make sure the switch is in the upper position during play.

Alternatively, try plugging headphones into the device. If you hear sound through the headphones, this is an indication that you have a problem with the headphone jack and your device thinks headphones are plugged in when they are not. Consult a local apple store.

I’m trying to purchase an in-app module, but I can’t get it to work.

To get access to the extra modules for purchase, the app has to communicate with iTunes. If that communication isn’t working on the device or on iTunes, you won’t be able to purchase the modules.

Shut your iPad down completely by pressing and holding the button on the top right of the iPad. After a few seconds, you will see a red switch appear on the screen. Slide the switch to turn off the iPad. After it is shut down, hold the switch again to restart your iPad. Rebooting the iPad typically will clear up the comm error.

If that doesn’t work, it is likely a problem with iTunes. Wait a few hours and try again.

I just updated my app and now the recording feature won’t work.

On occasion, the update process causes the app to become corrupted. Erase the app from your device and download a fresh copy to your device. If you log into iTunes with the same account you purchased the app under, you will not be charged again for the download.

I just purchased your app, but it won’t download to my device.

Our language apps include high resolution graphics and a LOT of audio files. As such, the apps are quite large, ranging from 10MB to 400MB. Some wifi networks have trouble with files this large. If you have tried downloading one of our apps unsuccessfully 3 times via wifi, try downloading the app to your computer first and then sync your iPad. The internet connection to computers is typically higher bandwidth and can easily handle these large files.

How can I get a discount on your apps?

We participate in Apple’s Education Discount program, so any purchase of 20 copies of our apps qualifies you for a 50% discount. You need only enroll in the program. For bulk purchases of greater than 500 units, please contact us at for additional discounts.

Can I bundle all of your apps into one purchase?

Unfortunately, Apple does not allow bundling of apps. If Apple ever does allow this, we will gladly participate in it.

Will your apps work with both the iPhone and iPad?

No, only some of them. The smaller screen of the iPhone does not lend itself well for several of our apps. SentenceBuilder, QuestionBuilder, StoryBuilder, LanguageBuilder and ConversationBuilder have separate versions for the iPhone. None of our apps are universal.

What is the difference between your Deluxe and Standard versions of LanguageBuilder and ConversationBuilder?

None. There used to be significant differences, but the latest versions of both apps now include the same content.

I have an idea for an improvement to one of your apps. Do you solicit user feedback?

We do. Most of our updates were made to include suggestions from users. Feel free to email us at with your ideas!

Are your apps available in other languages?

Not at this time, but we eventually will have both Spanish and French translations.

I’m an educator and I’d like to try your apps, can I get a promo code?

You bet! Just email us at, tell us a little bit about yourself and we’ll get back in touch with you.

Do you have any plans to port your apps to Android?

We hope to, but now quite yet. Once a standard for Android is developed across the major Android manufacturers, we will begin porting our apps.

How do I erase a student profile from your apps?

Tap on the Not You? button on the upper right corner of the settings page.  Select Existing User.  A list of all the student profiles will appear.  Tap on the Edit Button.  Red circles will appear to the left of every name except for the student that is currently playing.  Tap on the red circle and then delete.
If the student you want to delete is currently playing, you must first select a different student.  Follow the same instructions above, but once the list of students appears, tap on a different student’s name.  This will exit you out of the screen.  Then to delete, just repeat the process outlined about.
Keep in mind that you must have at least one student to play.  You cannot delete a student if you only have one entered.